Scenario 1:
Lady: “I’d like to make a payment on my account”
Me: “Sure! What’s the name on your card?”
Lady: *starts reading off the card number*
Me: (-_-)
Scenario 2 (This one is a lot more common that you’d think although I suppose another reason could be that they just don’t know the word ‘spouse’):
Lady: “Hi, I’d like to talk about *insert male names here*’s accounts.”
Me: “Of course! And are you the spouse of the debtor?”
Lady: “No, he’s my husband”
Me: (-_-)
Scenario 3:
Me: *finishes taking a payment for a payed in full account* “And you are all set! These are our credit removal policies” (about 120 days), “do you have any questions?”
Lady: “No, I’m good thank you.”
*25 days later*
Lady: “WHY ISN’T THIS OFF OF MY CREDIT REPORT YET?! YOU PEOPLE TOLD ME IT WOULD COME OFF!”
Me: “Ma’am this is what you were told”
Lady: “Well that’s not what the other representative told me!”
Me: “Ma’am I was that representative this is what we told you” (-_-)
Scenario 4:
Lady: “Why are you people still calling me?! I paid everything off with you already!”
Me: “No, ma’am, you only paid the accounts on your credit report. We gave you the left over balance.”
Lady: “Well I don’t remember that!”
Me: “Ma’am the original balance was” (I’m pulling these numbers out of my ass for example, they are not accurate) “$1500. You paid $1200. $1500-$1200 does not equal $0. We absolutely told you about this.”
These are just a few examples, I’m sure I’ve forgotten quite a bit.
submitted by /u/McNuggeteer
[link] [comments]
