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Woman cites the struggles of African Americans as reason to fix tv.

I don’t even know how to start this one because I audibly laughed like Benji from the Lion King during the call. So customer calls in says her tv doesn’t work. So I gather the usual info and start the repair case for her. Her model was newer still in warranty so I asked her to email me pics so I could diagnose the issue. Next day I get an email and notice a lot of red flags. First the pic she sent in is of an older plasma secondly The receipt wasn’t a receipt from any authorized dealer it was from a pawnshop. So I email her back to re verify the model number. She does and its once again for a 2020 model.

Something isn’t adding up so I ask her to take a pic of the serial number and model on the back of the tv. She doesn’t send me a picture she just tells me what they are in the email. So I email her again asking for a pic. Finally I get her to send me a pic. The model and serial are for a tv that is well out of the warranty period. Last time that tv was made was 2009. So I send what equates to a rejection email and close the case. I cant do anything for her.

Few hours later I get a call from this lady.

Cust: So I called yesterday to get my tv fixed and I sent in all the info but I got an email saying you cant fix it because its out of warranty.

Me: Well the model and serial you sent me was for a tv we no longer cover it doesn’t have a warranty.

Cust: Well the place I bought it from said it has a warranty

Me: The place you bought it from may have their own warranty service but we wont honor that because the tv was purchased at a non authorized dealer. I’m sorry there is nothing we can do for you.

Cust: You really won’t do anything for me? Don’t you think that I deserve some leniency based on what my people have struggled with?

Me: Your people?

Cust: Yes, African Americans

Me: *I let out a high pitch giggle* Ma’am is there anything else I can help you with today?

She hangs up

I wasn’t about to open that can of worms. She can try and play that card with someone else. What’s hilarious about the entire thing is I’m a Black Jewish German. I’m really hoping she calls back so I can tell her no again.

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That’s not what I paid 5 years ago….