“I guess that’s why you make the big bucks, huh”

Just happened. Customer calls in requesting a service change, but she didn’t have her security code. The original account holder was also decreased, so the only way we can verify them is with the full serial number of their Internet equipment. As she’s looking for the equipment, she says “can’t we just give you the last 4” to which i state “unfortunately no. We need the full number it’s for your security”. She then says “I guess that’s why you’re making the big bucks” and her coworker starts laughing.

Well first of all last, I made 82k last year selling internet and tv to cunts like you and my company just gave us a raise. Why oh why do you people love antagonizing call center reps who have done nothing too you. It takes all of my energy not to cuss out customers. They are so nasty.