Yes, repeat that, because clearly I’m just stupid.
This isn’t as soul crushing as half the stories here but it’s something that comes up often enough that I just want to put it out there.
I love when customers are on topic. I love when they get to the point, have their information ready, and answer what I ask.
What I DON’T love is when as soon as I answer I get “himynameisjanedoeandmymembernumberisXx1234556700 and I want to place an order”
Me, who was in the middle of filing a replacement in a secondary system not on the ordering screen: “I apologize can you repeat your member number?”
Customer: “oh for fuck sake, really? Maybe if you put down your damn phone you’d have heard me. It’s Xx1234556700.
Me: …..Ok, and your name and birthday?
Customer: I just told it to you! But fine Jane Doe 00/00/0000
Me: Ok and are you the member or are you calling on behalf of the member? (I’m required to ask this)
Customer (to someone next to them): gods dammit I got another slow one.
Yes. Because you’re the customer and the world revolves around you and I’m the slow one because I was in the middle of something when you called.