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I get all the sht calls

I had an inbound of a lady from NY Whom identified herself all very well No issues then …but as soon as I adviced her that her leased vehicle is expired She started to yell in my ear demanding that I better fix it and better give her 6 months extension Started to degrade me as a person

I let her vent then told her I’m willing to work with her but I can’t extend her the 6 months off the bat , they have to be 2 months at a time ( this is just the rules)

This lady declined my 2 month extension Wanted me to cheat the system and wanted me to give her an extension on her lease without making a payment.

After she realized she wasn’t getting her way with me She starts yelling again Talked over me Declined every resolution Continues to belittle me

So I was over it ,I was like ok you declined all my services, let me transfer you to customer service.

She then calls back into my department Speaks with another of my peers and shes calm collected and she requested her 2 months extension and they processed the 2 months .

And I think to myself

Why do I get all the SHT I was so dam nice to her showed her I wanted to help her and she treated me like sht.

And she calls back like a whole different person the same day . Lol

Smh .

submitted by /u/quierestortillas91
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