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"I didn’t order this, I refuse to pay for it and I demand to keep the service "

Well, back at it again with some of the dumbest shit I’ve ever heard.

Had a lady call in today and this was the phone call:

M- thank you for calling ****** my name is abblejacks how may I help you?

Crazy lady- I placed an order online and there was a service added to my account that I didn’t order, what the fuck did you do?

M- I’m so sorry for this mistake, I see you haven’t been charged yet so I’d be more than happy to remove said service for you.

Cb- and I’d be more than happy to keep it!

M-confused at this point because she seemed irritated it was on there okay, I can leave it on there if you’d like, but you will be charged for it.

Cb- why would I have to pay for something you fucked up?

I’d like to reiterate that she placed this order online and therefore the only live person who had anything to do with her order was her. I double checked our website order entry, there’s no way to accidentally order this kind of service

M-…..because you would be receiving the service, ma’am.

Cb- right but I didn’t order it YOU put it on there, why should I have to pay?

M- like I said, I apologize that there was a mistake while you placed an online order, but I cannot leave the service on your account unless you are paying for it.

we went back and forth like this for about 10 minutes or so, so if you want a more realistic version of the call, reread every part up to this a couple times

Cb- then just cancel my fucking order.

M- I can definitely do that, one moment.

Cb-YOU ARENT EVEN GOING TO TRY TO RETAIN MY BUSINESS?!

M-as I’ve stated previously, I can remove the service and you won’t be charged or I can leave it and you will be, there is no middle ground there. If you would like to cancel instead of one of those options I can also do that.

Cb- just fucking do it then.

hangs up on me so I cancel the order and note the account well.

I checked her account today and guess who tried to pull the same shit with another rep not even 2 hours later.

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