in

I cried, too.

A recent post reminded me of this.

Not too long ago I worked for an online used car dealership. I worked in underwriting, meaning normally my job involved verifying the customers documents to make sure everything was in order for their financing. This wasn’t the sort of call I usually got.

A woman called in, and I could tell she was highly stressed. Not mean, not yelling, but obviously doing her best to maintain her composure. I ask her how I can help, and she tells me she’s trying to trade in a car that’s got both her and her ex’s name on the registration. Our team told her both parties needed to be present at the time she received her new car and we took the old one to sign paperwork. (Essentially releasing the car to us.)

She asks me if there’s any way around this rule. I tell her unfortunately no, both parties have to release the car. She begins to cry, and explains to me that she hasn’t seen her ex in several months… because he repeatedly assaulted her in her own home in front of her own kids. And I mean that in both the hitting way and the other way.

I tell her I’m so sorry, and let me check. Maybe there’s a way around this. I’ll try to get a registration rep on the phone. I promise her I’ll explain everything to the rep so she doesn’t have to go through that again.

It’s important to note at this point that I am an assault survivor myself.

I get a registration rep on the line, and as I’m going through the explanation, I have to pause several times to breathe so as not to cry. The rep is extremely apologetic and tells me there’s no workaround, but that he’ll be happy to take the call from me and explain it to her himself so at least there’s the semblance of effort made.

I thank him, transfer the call, and immediately go into Not Ready. I tell my team I need 15 and go outside to vape, where I immediately burst into tears and shake all over.

I’d understood what a trigger was before this. But I’d never actually experienced it myself. The idea that this lady would have to go through worse to get rid of this car that reminds her of her ex was just devastating to me. I never found out if she found a way to make it work. I hope she’s okay.

submitted by /u/lonely_nipple
[link] [comments]

What do you think?

Leave a Reply

Your email address will not be published. Required fields are marked *

"I can’t hear you sweetheart."

"I didn’t order this, I refuse to pay for it and I demand to keep the service "