Ex militant caller goes apeshit because I referred to him as “sir” rather than “captain”.
This will be my second post on this thread, people seemed to like the other post I did a few months ago in regards of me working in a breakdown call centre, so here’s another story from about over a year ago.
So I say my usual pitch and ask for a few details from the member which he provides. I’m going to refer to myself as me and the ex militant guy as captain apeshit
Me: ok sir, thanks for the all the information, I shall find out how long you should be waiting for our patrols, just to make you aware it is quite busy in your area so they may be a possibility of delays.
Captain apeshit: There better not be any delays, I will be going on holiday with my family in a few hours and I need the car to get to the airport!
my heart sinks as I see in his regional area his times are looking at 4 hours for arrival
Me: I’m sorry sir, but I need to advise your times are looking at 4hours in delays worse case scenario, I’ll add a few notes to the job to try speed anything up as much as we can.
Captain apeshit: SHOCKING SERVICE! I HAVE THE HIGHEST PREMIUM COVER, YOU SHOULD BE HERE IN 30 MINUTES! WHATS THE POINT IN PREMIUM COVER!?
Me: I can understand it’s not a good time sir, I will see what I can do to help you. Your premium cover doesn’t state in the terms that we come out to you quicker than anyone else, it’s if your car cant be fixed on the road you will have more entitlements when it comes to getting a hired vehicle from us etc.
Captain apeshit: YOU EXPLAIN TO ME RIGHT NOW WHY YOU CANT COME TO ME QUICKER EVEN THOUGH I HAVE PREMIUM COVER!
Me: I just did sir…
Captain apeshit: You do not refer to me as sir, you refer to me as CAPTAIN! I will have your job gone by tomorrow morning! I am ex military and you should show me some respect!
Me: well sir, I can guarantee I will be walking into this office tomorrow, you should read the terms and conditions of your breakdown cov-
cuts me off and screams at the top of his lunges
Captain apeshit: TELL ME YOUR FULL NAME RIGHT NOW! I WILL BE SPEAKING WITH A MANAGER AND THEY WILL LISTEN TO THIS CALL BECAUSE YOU SHOULD NOT REPRESENT THIS COMPANY.
Me: I can give you my first name sir but that’s all you ne-
Captain apeshit: ITS CAPTAIN! Grumbles angrily then hangs up
At that point I had my hands on my head just hysterically laughing, honestly some people are fucking crazy. I also didn’t get fired no thanks to this guy.