So I just had an interesting call. For context, I have an Irish accent, and the caller had a very thick Indian accent. This is important later
Customer calling through to check their bill amounts. No problem, easy enough call right? Nope.
From looking at the bill, it looked like she had two airtime plans on one number. That shouldn’t be happening.
Me: ill check that account, just 2 seconds
Cx: can you slow down?
Me: no problem, I said I’ll check your account in a moment once it loads
Cx: ugh, I saaiidd can you slow down and say it properly please
Me: yes. Of course. One moment. Now can I have your name?
Cx: speaks way too fast
Me: I’m sorry, can you repeat that for me? The line isn’t very good
Cx: what are you deaf? I said it’s name
So I get onto her account, check the bill, I need to put her on hold, which she huffs and says yes to, then my manager kept talking for about 10 minutes, I didn’t really get a word in, he was trying to convince me to sell to her. So I go back to her, apologise for the wait, then proceed to take her through her bill.
Me: okay from what I can see is that you have 2 numbers on one account which is why your bill-
Cx: what about the number ending in digits
Me: okay, no worries, I’ll check that for you, just one second so this page can load
Cx: can I just stop you right there? You’re asking me to wait one more second while I’ve already waiting over 10 minutes for you to answer mtt question? You can go and suck a dick you fucking slag, I’ve had it you you fucking fuck and your fucking company
Me: okay, I’m going to hang up now
Cx: don’t you fucking dare!
I put the phone down on her because I don’t help people who act like that. Yes, I have slow systems, and yes, it can be frustrating. But give me time, people! There is absolutely no need for her to act like that. Now she gotta call back, wait in the queue, go through this whole process again, and she missed out on the chance to save £20 per month.
submitted by /u/a-girlhasnousername
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