My (least) favorite interaction which happens far too often

Me: Thank you for calling (my company) this is (my name). How may I help you?

Customer : Hi yes (department name here) please.

M: sure, one moment.

Transfers customer.

30 seconds later.

Me: Thank you for calling (my company) this is (my name). How may I help you?

C: Yeah, you just transferred me and all I got was a voicemail.

Then leave a voicemail… That’s what it’s there for.

M: Oh, sorry. I can try transferring you again. If you leave a voicemail they will call you back as soon as they can.

C: I NEED TO TALK TO A PERSON because (xyz reasons)

M: Right I understand. That is the department you will need to talk to for that so I can transfer you again or give you their email and they will get back to you asap. Or we could always do both.

C: You know this is really inconvenient. I will not be transferred and you will fix this now.

M: I understand. I do not work in that department and I do not have access to the programs they use. I do not have the capability to help you with this but I will send you to the department that does.

I literally work in a call center and unfortunately cannot do every job or task that every employee does on the resort I work at.

98% of the time customers don’t get it and just continue to scream in my ear.

submitted by /u/sweetladypropane108
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