Lady calls in and starts the call with a question. She wants to know if she gets a new card, does she need to let other companies know of her new number. My answer is ” Yes” and it’s a simple answer. But thats not good enough…
::::Que 10 minutes of rambling :::
So I obtain the information I need to get the account pulled up and this is our conversation-
Lady ” I’m in the hospital and you guys replaced my card so now my insurance isn’t being paid”
Me ” that’s unfortunate but you do need to contact your insurance to provide the new number”
Lady ” you expect your customers to do that. Why can’t you”
Me ” Ma’am I never expect my credit card company to do that. Its my responsibility to prove my new card number”
Lady ” I’m in the hospital so I can’t do that. You need to fix this”
Me ” I’m sorry to hear about your…”
Rudely interrupts me
Lady ” Your interrupting me and I want your supervisor”
Now I’m pissed because I didn’t interrupt her
Me ” Ma’am I never Interputed you. I waited my turn and spoke when it was. I am sorry that your in the hospital. Do you have anyone that can help you with this?”
Lady ” I do not. That’s why I am calling you. “
Me ” I am sorry to hear that. However, that isn’t something I can help you with. You can contact your insurance and let them know”
Lady ” Your expecting meeee to know my policy number. That’s why I am calling you”
Me ” That’s not a service we offer and again I apologize…”
Lady ” I want to speak to your corporate office. You are not helping meeee”
Me ” That is not something I can do. I’ll get you a supervisor”
Lady ” Good because your being rude and interrupting me.”
Now I’m really pissed….
Me ” look I have never been rude or interrupted you. I will get you a supervisor…”
Lady starts screaming so I place her on hold
At this point I’m laughing at how ridiculous this conversation is. I can’t wait to tell my supervisor but they are already on a call. So while waiting she drops off the line.
I’m sure she is telling the hospital staff about how hard it is to find good help these days…
Mean while I concluded that said hospital is a mental hospital…
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