“That’s not legal!” Yes it is

Short and simple today my dudes. I work auto/motorcycle insurance.

Older gentleman calls inquiring on a refund he got. I explained to him that since he was paid out a bit further than the date he cancelled his policy it resulted in a refund! Yay!

Caller: Why isn’t my refund more?

Me: Sir, I apologize but since the policy was cancelled early there was a cancellation penalty applied so the refund amount is correct.

C: That’s not legal to do!!

M: Yes it is. Sir, it is stated in the contract you signed that there is a penalty for early cancellation.

C: Well I’m sending the bureau and my lawyer after you! This is not legal!!! click

submitted by /u/quirkykookygadzooks
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