“That’s not legal!” Yes it is
Short and simple today my dudes. I work auto/motorcycle insurance.
Older gentleman calls inquiring on a refund he got. I explained to him that since he was paid out a bit further than the date he cancelled his policy it resulted in a refund! Yay!
Caller: Why isn’t my refund more?
Me: Sir, I apologize but since the policy was cancelled early there was a cancellation penalty applied so the refund amount is correct.
C: That’s not legal to do!!
M: Yes it is. Sir, it is stated in the contract you signed that there is a penalty for early cancellation.
C: Well I’m sending the bureau and my lawyer after you! This is not legal!!! click