Customer has problem.
Give solutions to problem.
Customer ignores everything they just heard.
Tell customer nicely.
Ignore.
Nicely.
Ignore.
Put on “my kid is in trouble” voice.
Customer’s mad, hangs up.
We don’t have all day to talk to you like a newly-moved out college student, you bum. Pay attention the first 12 times or maybe you deserve The Tone.
