My call center’s hiring process works like a revolving door because they cannot keep people. That is why they have full time trainers who no longer take calls.
Employees are treated like servants.
Training operates with the firehose – flood you with information in a short time and expect you to remember everything. Then when you do take calls, your database is inadequate. It does not explain everything, and many documents need to be updated. Despite this, you are still expected to resolve customer problems.
Every month you will see your “available” paid time off grow because you will never be allowed to use it. They are so short staffed (Gee, I wonder why) that all PTO requests are denied..
The overseas agents are incompetent back stabbers who get away with breaking rules that could get you fired.
submitted by /u/Wil3791
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