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Customer wants a refund immediately

Been working as a CSR for years. I currently work in escalations and I just had to share this…

C: I need to return and I need a refund! They delivered the incorrect product!

M: I’m sorry to hear that. I can schedule a return for you as soon as 2 days from now. A full refund will be processed for you. Your refund will process in 7-10 business days after your order is picked up that day.

C: WHAT! I need a refund NOW! I’m NOT waiting 7-10 days for my refund! I need it processed TOMORROW!!

M: I do apologize but we do not have availability for tomorrow and this is the way the refund process works for card payments. We must pick up the product first before we begin the refund process.

C: I WILL REPORT YOU TO THE BBB AND I WILL SPEAK TO YOUR CEO! I NEED A REFUND TODAY!

M: Ma’am, I do apologize– customer hangs up

I got her scheduled and followed up with her the next day to let her cool off. She was super calm and understood the refund process the next day 🙄

submitted by /u/angelbabydoll
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My last day at all centre and my favourite customer

Don’t abuse people who have control over your essential services