That’s now how credit cards work, part 2

So I get a call today and help her set up autopay on the account. It kicks in next month, so i ask if she would like to make a payment today to keep the account current. She asks and I advise that $35 needs to be paid. Cardmember asks if I can waive the minimum payment due, since she so graciously set up autopay. I advise cm I am unable to waive it since it’s not a fee, but her balance. She asks again, I tell her no again, and she requested supervisor. He kind of laughs when I tell him the sitch and says he will tell her the same thing. This card is only 3 months old, but the caller is old enough to know better. I don’t know if she lives this charmed, entitled life and is just used to getting her way or what.