I work as a general customer punching bag for a bank holding company. Most customers are decent and understanding, especially when I’m trying to help them through a technology issue on their online banking.
In calls Galaxy phone Karen to ruin my day (and my utilization stats)
We’ve got a 2 factor id system for logging in to try and help stop fraudsters. This requires either receiving a phone call or a text with a secure code before you can access things if our system doesn’t recognize the device you’re on.
Well, Galaxy Karen gets the code and then it makes her log in all over again, in an endless loop of fuckery.
I realize she’s got a second phone (one she’s logging into and a different one she’s calling me on) so I offer to add her other phone in so she can get the code on that, and avoid the stupid loop.
She doesn’t know how to minimize the call she’s currently on and won’t accept a call back if we get disconnected. Fair enough.
I ring up our tier 2 line and see if they’ve got suggestions. I get a couple of things and go back to her, trying to troubleshoot what she’s doing wrong.
“IT’S NOT MY GODDAMN PHONE ITS YOUR STUPID SYSTEM. WHAT IS SO DIFFICULT ABOUT JUST UNLOCKING MEEEEE?!”
She bellows at me. I pinch the bridge of my nose and explain that I’m trying to help her minimize her app so she can flip between that and her text messages and not have to log in all over again.
lol nope.
“YOU NEED TO GET ME TO SOMEONE THAT KNOWS TECHNOLOGY BECAUSE YOU CLEARLY DON’T. WHAT THE HELL DO YOU EVEN HAVE A JOB FOR?! GET ME TO SOMEONE WHO ISNT USELESS!”
I put her on hold without even asking, because once I go back to my tier 2 angel, I completely lose it and start bawling. I explain what happened and give her the customers information so she can take over the call.
I go to take a break for a bit to chill out, my tier 2 angel tells me she told Galaxy Karen the exact same thing and got her figured out. After a few swear words from Galaxy Karen of course.
TLDR; old bat gets mad because technology hard for boomer brain. Takes it out on underpaid punching bag.
submitted by /u/hayhay1232
[link] [comments]
