Had a grouchy customer today.

So borrower calls in and immediately decides to start a fight with me. I do my opening script thank you for calling customer service my name is VillianousNymph May I start with your loan number? “Why do you need my loan number? I already was verified through the phone system?” I do apologize sir, but the phone system doesn’t connect with my computer system that way, I will need your loan number. “Fine here’s my loan number” Thank you sir, and can I have you verify your name for me please? “It’s Jim, what’s yours?” My name is VillianousNymph, can I have you verify your full name for me sir? “Why do you need my full name?” It’s for security purposes sir, how do I know you are who you say you are? “Fine, it’s Jim Mcgrouchypants, what’s your full name?” I can’t give you my full name but I can give you my agent id. “Why not?” For security purposes sir. May I have you verify your zip code? “It’s 12345, what’s your?” I can’t tell you that sir, “Why can’t you?” It’s for security sir. How may I help you? “Why did I get a letter saying that this is from a debit collector?” Sir that’s legal information that we are required to have on all communications being sent to us. “Then why did the phone system tell me that as well?” It’s still communications sir. We are a debit collector sir. But we are not trying to collect debit from you at this moment. “Why not?” Well sir y Oh have already paid your October payment this month but just wait November is right around the corner. “Fine, why was my ach rejected?” Sir you attempted to sign up for ach with a joint account with your wife and you put her name on the ach. As she is not on the loan we do not need nor require her to be on the ach form. You may go online and resign up but this time please only put your name on the ach.

This guy was rude the entire time. It was only towards the end of the call that he wasn’t as rude. He still hung up on my whole I was doing closing script. The rude little shit.