I’ve literally been told NO twice, but I’m going to ask again because Google knows more than the people who wrote the rules.

idk man people are just wild.

I have someone literally on hold right now who is asking if she can change her loan. Which she told me, she has already asked and been told no. But, you know, Google said that sometimes if you write a letter you CAN change the thing.

Lady, we aren’t Google though. We have our own rules, and you’ve been told them. Whyyyyyy are you wasting my time????