So this customer comes through and asks me to please provide her with her account details so she can pay for her bill.
I had to clean my ears for this one. So here is what happened.
Agent: Welcome to _____ you are speaking with YourGirlfriendMelisa may I please have your name?
Customer: I need my BSB and ACCOUNT number to pay for my bill.
Agent: Stairs at screen for 2 seconds So you want me to give you your account details to pay your bill?
Customer: Yes because I need to pay my bill. It expires tomorrow.
Agent: Tells myself that I need to stop smoking so much weed Okay I won’t be able to assist you there because we can’t disclose that information. Do you perhaps have a credit card?
Customer: Why not?? Why can’t you give me that, other places do that for me.
Agent: I won’t be able to disclose that information even if you are the owner because that is against our policy.
Customer: But why not???
Agent: Because you could be anybody and if that is that case then someone else would have your information and use that to make unauthorized purchases for example.
Customer: But other places do that. I want to pay using my bank details today.
Agent: You could pay via the post office if you would like that or we can use another card?
Customer: No I don’t want to go out and get covid thanks.
Agent: Well then I can’t help you ma’am🤗
Customer: Okay wait let me get my Visa.
Agent: Does payment process
ya’ll🤣….I cannot make this up ya’ll😥😅
submitted by /u/YourGirlfriendMelisa