I think we all have have had this type of customer.
Me: Hello, thank you for calling ______ financial, this is Yoda speaking, can I-
customer interrupts me**
Customer: LISTEN, I need to make my car payment, can you help me or not?
Me: Yes, Ma’am, I just need to verify the account
A few sighs/frustrated words later**
Me: So now that you’re account is verified, would you be paying the full balance due?
Her: Yessss
Me: Okay ma’am, now I need to advise you if you’re going to pay with a debit card, you would need to make a payment through our automated system or online, I can only accept checking information by phone. So I would need your routing and account number.
Her: long and dramatic sigh** Well, I’m driving right now and you’re making this extremely difficult for me, but, whatever.
she should really be pulled over while she does this, but okay**
Her: Okay, the bank number is going to be XXXXX
Me: Okay, now a routing number should only be 9 digits are you sure you’re reading only the 1st 9 digits on the bottom left of your check?
Her: Yeah that’s what it says on my credit card, I don’t know what the issue is.
Me: Ma’am, like I previously mentioned, I would need your routing and checking account number.
Her: Yeah, well, isn’t a credit card number basically the same thing?
wonders how she was even allowed to get a bank account**
Me: Ma’am, do you have access to your online banking or a checkbook?
Her: NO, I already told you I’m driving.
Me: Well, if you have a debit card, I can transfer you to the automated system.
Her: Whatever, just transfer me.
Transfers to automated system**
submitted by /u/matthewsean14
[link] [comments]
