So I work for a major credit card company, just to set the stage.
I’ll be me and the customer will be Karen.
Me: thanks for calling, can I have the name of the primary card holder
Karen: my name is Karen
Me: okay thank you Karen. Please verify the last 4 of your social and date of birth.
Karen: verifies
Me: I’m so sorry I don’t see your account here. We are experiencing a lot of system errors. I will have to ask you to give us a call back later on or try again online.
Karen: No, let me tell you how this is going to work; you’re going to pull up my account and help me because I can’t call back later.
Me: sorry Karen, I’m not able to do that. Please call back later.
Karen: when is my due date?
Me: I don’t have your account here, you’ll have to log online or give us a call back later on.
Karen: no, I’m leaving today and I can’t call in later because I’ll be on a plane. So since you can’t help me and I’m not calling in later, you’re going to leave a note on my account so I don’t get a late fee or reported to the credit bureau.
Me: ma’am, I don’t have an account up for me to notate. Additionally, I’m sure wherever you’re flying will have wifi or a data signal you can use to log online.
Karen: I’m not doing that. What’s your employee number or last name
Me: I don’t have an identifier for you to take down.
Karen: whatever I’m not dealing with this hangs up
I don’t understand people sometimes
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