I’ve been working in a call center at a program for children in crisis for about 2 years. Typically, people call when a kid is a threat to themselves or others, and we have someone from the program do a mental health assessment on the child.
I’ve been screamed at many times for various reasons so it’s nothing new to me. I’ve cried in the bathroom or in my car on the way home a couple times, but yesterday was the first time I actually cried on the phone.
So a nurse called in and I was trying to help her get this kid assessed. I’m not gonna go into detail because I’m still so confused by it, but she just started screaming at me that I’m not helping her and to stop transferring her around (I never said I was going to transfer her?) and I need to “get off my butt and help this kid.” I was like yeah I’m trying to. I have literally no clue why you’re yelling at me.
Anyway after about 10 minutes of her berating me I started to cry and just tried to get off the phone as quickly as possible. My boss heard me and was really nice about it but I was still super fucking embarrassed.
My boss listened to the call this morning and got really upset and said I did everything I could’ve done. Then she called this woman’s boss and complained👏 I’m really thankful she was so awesome about it and I hope this nurse gets in trouble and doesn’t pull this shit with anyone ever again.
submitted by /u/kurtkokane
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