I work doing tech support. We are expected to always be perfect, say the right things, and perform correct troubleshooting steps in order from the 57 articles on the topic. Any mistakes or bad surveys cause progressive discipline, which costs our job.
Not one day has passed that one of our tools has not functioned correctly. Today, transfers aren’t working right. So the person waits on hold for an hour initially and if they need to be transferred it might take another 45 minutes to actually be able to complete the transfer.
Who gets penalized when the customer inevitably leaves a bad survey? Me.
How is this fair at all?
submitted by /u/invictus21083