[UPDATE] I sobbed on the phone with a customer today

Hi everyone, your local banker here checking in again. Thank you all so much for your kind words of encouragement a couple of months ago on my post.

If you missed it the first time around, you can catch up with this link here.

Now onto my story. My sweet customer has called in at least once a week since that day. He asks for me specifically and will wait for sometimes 15-20 minutes for me to be free. He starts out by giving me an update on how his wife’s recovery is going while I get all of my systems pulled up to pay his bills. I get all of his bills paid for him and then we wish each other well until the next week.

This week, he called me and told me that she is now home! She is home and is doing much better! She is still a little weak, but that is okay. She’s getting stronger every single day, and she has made great strides from where she was 70 days ago. She is expected now to make a mostly full, if not full, recovery.

I am so glad that I took the time to go the extra mile with this sweet gentleman. He has made such a huge impact in my life, and we have never met before. I am so happy for them, and I hope I continue to get updates on their lives.

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What do you think?

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How not to commit insurance fraud #5

Anyone here work in the fraud department for CC/bank?