I still remember this call from 10 years ago

I started my first call center gig 10 years ago for a cell phone company. Did 90 days of customer service before the site director (I knew his brother) personally handed me an application for tech support. I applied immediately (NO MORE BILLING!)

After a couple months of more relaxed calls (customer care was AHOD 24/7 but tech had 30min between calls at least) I get this fun call from a customer who was court ordered to disable texting on his phone. I wish I knew why but he didn’t say.

Now back in the day before unlimited texting was pretty much the only option you could get you had 200/1000/unlimited/family unlimited plans. Since the customer had multiple lines they had the family unlimited messaging which I believe was $20/month for the 4 lines on the account.

Now here’s the problem, you can’t having texting enabled on your line and have a block. But you can’t remove a line from the family group texting without creating a whole new group with own voice plan which is way more than an additional line in a group.

So the cheapest option he had to block texting which he HAD to do was instead of paying $20 for unlimited texting for all lines, he had to pay $10/line for the other 3 lines to get individual unlimited texting.

Still cracks me up just thinking about it. I still wondered what he did to have a judge forbid texting.