This happens all the time but I’ll use the call I just answered a few minutes ago as the example for today’s “story”. It’s a pretty short one.
Lady calls in asking why she can’t copy one of her previous emails to just make a few changes. I explain to her that she’s using our older email editor that we have since started to phase out.
Lady: “Well how do I make an email using the new one?” In an annoyed tone
Me: “You can just follow the same steps you took to get to the page you’re on but rather than choosing ‘recent templates’ you would just choose one of the standard templates, those are all in the new editor”
Lady: “Hold on ok slow down, we’re not all as tech savvy as you”
-____- She literally had to go one tab over to standard from recent, as I JUST explained
I explain the exact same thing again but slower and go on to mention that we do offer the option of having our designers create a custom template for them, although that does come at a cost.
Lady: “F***. Ok so you can’t help me then right?”
Me: “…Well I did, I explained all the options you have. I’m not gonna go in and create the email for you…”
Lady: “Ok, well thank you”
Me: “Yup. Hangs up
If anyone does a QA on that call, they’ll probably hit me on that exit but I don’t care. I’ve heard it many times before but this time just annoyed me more for some reason. Don’t tell me I didn’t help you just because you didn’t like the answer.
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