Because it’s summer, we’ve been getting calls for people seeking customer service for pool equipment and services. We’re a vehicle manufacturer, and whenever anyone googles our company name, we come up first. We get pool calls because there’s a sizable pool company with the same name we have. Our company: XYZ Incorporated. The pool company: XYZ Pool and Chemical Suppliers.
I’ve posted about the mix ups and the craziness that’s followed before, but this guy was a real piece of work! I give him the standard greeting and he goes off…
him: “Yeah, you’re gonna tell me who the hell’s in charge!”
me: “Is there a problem, sir?”
him: “YES THERE’S A PROBLEM! I’ve been loyal! LOY-YAL! I only buy your pool stuff and you sent me a fuckin’ broken machine!”
me: “Sir, this is XYZ Inc, we make vehicles and vehicle accessories here. We have nothing to do with pools.”
him: “You don’t?”
me: “No.”
him: “Then what’s the right number?”
me: “I don’t know, we’re not affiliated with any pool companies.”
He grunted and hung up. I was glad the call was done and that he didn’t try to argue with me… but he called back a few minutes later. He yelled into the phone before I could get my greeting out.
him: “GET ME YOUR COMPLAINT DEPARTMENT! I NEED TO YELL AT SOMEBODY!”
I recognized his voice, so I asked him what product he was having problems with to make sure it was him.
him: “YOUR GODDAMN POOL CLEANER!”
me: “This is XYZ Inc, we we make vehicles and vehicle accessories, not pool equipment. You’ve already called here. I’m sorry, but you have the wrong company.”
him: “ARE YOU FUCKIN’ ME?”
me: “No-“
him: “I don’t care, just give me someone to yell at! I’m not gonna play your games anymore! ARE YOU LISTENIN’? NO MORE GAMES!”
me: “How about try googling ‘XYZ Pool company’? I’m sure that will get you the phone number you’re looking for.”
him: “GGHAAAHH!!!!!!!!” click
Great way to close out my day, now I’ll be deaf in my left ear for a few hours…
submitted by /u/AbbEli
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