I work for a UK financial services company in customer service. As well as saving cash, we have a platform for trading stocks and shares, including international stock exchanges such as the USA. New York is 5 hours behind the UK in time, so when the New York stock exchange opens at 9:30 am, it’s 2:30 pm in the UK. This conversation occurred a while back.
Me: Good afternoon, (company name), how can I help?
Caller: I want to trade on the NYSE, but your website doesn’t let me.
M: Ah, yes sir, it won’t let you until it opens. It’s 2:15 now, so at 2:30 when the market opens you’ll be able to trade.
C: What do you mean?
M: The New York stock exchange opens at 9:30 am, but because of the time difference that’s 2:30 here. So in 15 minutes, it’ll open and you’ll be able to trade.
C: That’s a bit late, isn’t it?
M: Well, not really, sir, it’s just the time zones I’m afraid.
C: But it used to open earlier.
M: I don’t think so, sir.
C: Well, what are you going to do about it?
M: … I’m really sorry, sir, I can’t do anything about the opening times.
C: But it should open in the morning.
M: It does, sir. The morning in New York.
C: Oh, fuck off. (hangs up)
I still don’t understand exactly what I was meant to do, but if I did control the opening times of the NYSE, I’d like to think I’d be making significantly more than I am now. This was also the first time I’d been told to fuck off in that particular role (2 weeks in), so a special moment.
submitted by /u/BrawlersBawlersAnd
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