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I’m starting to resent my call center job

I work tech support at a call center. Yes it pays well $16-17. However I only get one weekend off I work until 9 pm and it’s impossible to get morning shifts because they only give those to 50% of the employees based on your scores. Your constantly being reminded about scores and put on blast for having an hour call. I wake up and dread going to work and sometimes shed a tear while on the phone. Thankfully for the most part my customers are great but the job feels exhausting because it’s nonstop. I worry if I will stay I will never get out. The TLs are the only ones happy because they are barely present and don’t have to deal with customers. On top of that they are forcing us to work overtime because we are busy. I feel stuck and can’t leave because I have a student loan to pay off and it’s the only job you can get that pays above minimum wage. I don’t want to hate my job and I try to see the bright side but it’s hard. I mean we don’t even get sick days and people are afraid to call in sick but getting sick means they get hit with points on their record and lose their oppurtunity for a bid. Plus they are trying to force their top agents to be in an advanced tier which is $2 more for extra stress, Rude customers and losing your good shifts.Plus surveys affect your rating and sometimes you’ll get surveys for something that isn’t your fault it’s so frustrating

submitted by /u/Cleonce12
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