It kills me when people try to do things online and then call our call center (city government agency) because they cannot maneuver their way online. Mind you, we don’t offer technical assistance nor can we go online and see what you see. We handle things like noise complaints, price gouging, etc.
Caller: I’m online and I’m trying to view my parking tickets I can’t see them. The site isn’t working.
Me: Did you enter the plate and state for the vehicle?
Caller: Yes!
knowing from personal experience, you must also enter the Type for the car as well. It’s LITERALLY RIGHT NEXT TO WHERE YOU ENTER THE PLATE AND STATE.
Me: Did you enter your type of vehicle?
Caller: No. ……………………I got it, thanks.
Side note, I also think just working at a call center and dealing with so many customers (mostly rude and unpleasant) I easily get irritated with callers. Am I the only one?
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