I am an escalations team member at my company, and I take regular calls after wait times reach a certain length usually 3-5 minutes. If I am on one of these regular calls and the customer asks for a supervisor, I have to transfer. I can’t let them know I am one.
About 30 minutes ago I’m on one of these regular calls, and I hear it… my #2 dumbest reason to escalate to a sup.
Ladies and gentlemen, I kid you not, the woman I was on the phone with asked for a supervisor because I “sound too professional and it’s irritatin’ ” she asked me why I was speaking like that no less than 3 times during the call. The last time she mentioned my speech she starts screaming at me to get her a sup because “nobody talks like that” and “you tryin’ ta sound smart, but I know you really stoopid”.
What am I supposed to say to that? “I’m sorry you find me to be too professional, I will happily try to sound like an idiot so you can feel superior to a lowly call center agent.”
Edit: my mother always told me my mouth would get me in trouble one day.
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