Call centre work is fucking hard, and for the most part, joyless. I’ve worked on phones pretty much my whole working life- I was a alumni fundraiser in university, did a stint of survey phone calls, now I work on a helpdesk.
We’re working from home at the moment, and its so rubbish- we’re incredibly busy and understaffed and everyone is a pool of unhappiness.
Just wanted to see if you guys can share anything you actually like about your jobs, to lift us all up- its a shit ride for any callcentre workers at the moment.
Personally, my colleagues are amazing- we are a small team and we’re genuinely like a family. I really love the problem solving aspect of my job as well- someone has an issue no-one has ever seen before?! Sounds perfect!!!!
I had a call yesterday that made me cry, but straight after i had an hour long call that I managed to turn around from an absolute Karen of bitching and complaining, to us both celebrating together when we managed to get the system working (we were trying to upload a file, but there was errors and it wouldn’t tell us what the errors were- so it was just guessing! Turned out it was a rogue comma in an email address field).
I like that too- I like being able to get someone’s problem solved when they were so angry that they didn’t even want it solved, they just wanted to complain.
What about you guys?
submitted by /u/tinyrogue
[link] [comments]