Me: Thank you for calling, how can I help you?
Caller: Well, I don’t know. Let me tell you my situation and then maybe you can figure it out…
*Spends 10 minutes telling me a story that has nothing to do with the actual problem*
Me: I’m not sure what you want me to do about that, can you be more specific?
Caller: Oh, I’m having a problem with X product…
*Explains the problem in 45 seconds*
Me: Okay, let’s see what we can do.
Me, internally screaming: WHY DIDN’T YOU JUST SAY SO IN THE FIRST PLACE!?
submitted by /u/AbbEli
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