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I am angry that your bank went out of their way to save me money…

Howdy fellow call center troopers, I am back to tell a wonderful story from escalations. I am working from home for my online only bank for our escalations department. The backstory, our bank is currently waving fees on accounts due to COVID-19. Easy enough right? Wrong people are still apparently angry…

Me: This is Dan a floor supervisor here at the bank and I understand that you are having a issue with your account today?

Customer: Yes, I don’t understand why I can’t pay a wire fee.

Me: Sir, due to COVID-19 we are waving wire fees so you can have money quicker than normal and keep yourself safe during these troublesome times.

Customer: I was never affected by this virus and I don’t care about it I just want you to take $20 from my account for the wire fee.

Me: I understand you are frustrated sir however we aren’t charging this fee.

Customer: FINE I UNDERSTAND DON’T FUCKING TAKE MY MONEY disconnected

Why do people want to find something to complain about?

submitted by /u/doc_gramer
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What do you think?

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Too sick to get out of bed?

You don’t need a power cord?