Me: Hi, [first name]? Customer: You know what, I don’t like this “Hi, [FN]” stuff. My name is Mrs. [last name]. Me: Oh so sorry about that, Mrs. [LN], I have a specialist waiting to speak with you. Customer: Excuse me, WHAT is my name? Me: ..Uh Mrs. [LN]…? Customer: That’s right. Me: hits transfer the fastest I’ve ever hit it because WOW Bitch it’s your first name SO ITS YOUR NAME. Shut the fuck up with that bullshit lmfaoooo.