in

I will give you every number I have, except the one that you are asking for

Caller : hi, one of your clients hit my car and I want to know if I can start repairs now

Me: let’s have a look! Do you have our claim number?

Caller : I have this case number (proceeds to read case number from collision report, not helpful)

Me: actually I was asking for our claim number. Have you started a claim with us?

Caller: do I have your claim number? (Her tone indicates that only I would have the answer)

Me: I could also look up the claim by our client’s policy number. Do you have that?

Caller : I have this (proceeds to read case number again)

Me: thank you but I’m asking for our client’s policy number.

Caller : my policy number? (Proceeds to give her policy number from another company, not helpful)

Me: no ma’am. I am asking for our client’s policy number. It should be on the collision report that you’re looking at.

Caller : oh, THEIR policy number!

Praise deity, she gave me the policy number and I was able to update her on the status of the claim.

submitted by /u/mermaidpaint
[link] [comments]

What do you think?

Leave a Reply

Your email address will not be published. Required fields are marked *

Struggling to have sympathy for callers who are jerks during this crisis.

This job man.