in

Send it anyway

I work for a government insurance. This lady called to get a refund for a doctor visit she paid out of pocket for. I told her sure. Here’s the kicker. She has moved. She won’t give me the current address. Upon asking, she has no access to the old address. She yells at me for 20 minutes explaining that I should just send it even after I explained how I legally couldn’t

submitted by /u/teammav41
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What do you think?

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GET. TO. THE. POINT.