You’re the only person with that name in the world?

To earn extra pennies, I work in a call center attached to my normal place of work.

It honestly infuriates me when customers call and just drop their surname…

Me: Hello, Nancy speaking, how can I help?
Customer: Hi, I’d like to book XYZ
Me: Ok, what’s your name?
Customer: Smith
Me: …
Me: Ok, Smith, what’s your surname? (I say this fully knowing that that’s their surname)
Customer: That is my surname.
Me: Do you have a first name? We have several thousand Smith’s in the system…
Alas, I was given a first name… but I tell you, it really winds me up when customers drop their surname like they’re the one, the only, Mr Smith.

submitted by /u/ohmygoditsnancy
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What do you think?

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