You don’t get to tell me how I feel!!

Customer obviously upset, me trying to be empathetic. Customer- “you people messed up my account and now I’m overdrawn and you have screwed up everything/!!!@ ( we hadn’t, she had) Me- “ I’m so sorry, I understand that you are upset” Her-“YOU DONT GET TO TELL ME HOW I FEEL!” Screeched into my ear like a banchee.
Sorry for being nice lady. Oh, and also, I HATE when people start the conversation with “you people “. Sorry for format and spelling.

submitted by /u/Cinderella96761
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What do you think?

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Gosh, I hope I made it short enough…

Merry Christmas eve from the call center