Obligatory this was written on mobile, and I suck at story telling, sorry.
I work with credit cards, which already can be a touchy subject.
The customer i was working with was trying to rent a car, but was having issues with the card being declined.
worker=car rental worker
Me: Hello welcome! I am me, how can i help?
Cust: I’m trying to rent a car my card isn’t working what’s going on
Me: no problem let me verify you and see what’s going on
we go through verification, i find out we approved the transaction, car place did not.
Me: Alrighty looks like we have approved your transaction, the car company seems to be having some technical difficulties on their end.
Cust: Oh okay, I guess I’ll try it again.
tries, still doesn’t work, car company is still not approving it
Cust: Its still not working.
Me: Oh I’m sorry let me review the account again….
there’s a bit of silence here, so the customer decides its story time
Cust: Yeah I’m traveling to visit family and i need this car to get around and blah blah blah. And these snot nosed little shits wont let me rent my fucking car.
Worker in the background: ….You can go somewhere else
Cust: … what?
Me internally: dude holy shit what
Worker: You dont have to rent a car here, you can go get it somewhere else
Me:…… Can I help with anything else?
Cust: I guess not, I don’t know how I’m going to get home….
Me: I’m sorry……if you have anymore questions for us just call back? okay bye.
I feel bad for the dude, but also don’t shit talk the person who you’re trying to get stuff from. I was so dumbfounded by the end of the call. This was probably a year ago by now but every once in a while i remember this and I’m amazed honestly.