So, to start things off I work for an annuity/insurance company that is one letter away from being a Greek Goddess.
Today, hoo boy, today I had a fun one.
I had an Agent call in with his client on his backline and mentioned that she wanted to suspend her payments. I got her contract number from him, found the policy, and gave the go ahead to get her in the call. And here is where the fun begins.
“Ma’am, I have SkywardSoldier on the line with [Greek Goddess] and hell be able to-“
“SkywardSoldier, hes able to-“
“WHO?!? I CANT HEAR YOU.”
“SKYWARDSOLDIER HES ABLE TO HELP YOU OUT.”
“Hi maam, this is SkywardSoldier, I just need you to state Your full name for our recorded line.”
“YEAH MY NAME IS [BLANK] AND I NEED TO SUSPEND MY CAR PAYMENTS.”
“…Uh, excuse me? Maam this is an annuity company.”
“I NEED TO SUSPEND MY CAR PAYMENTS.”
“Maam, I understand, but you’re calling the wrong number for that. If you’re looking to suspend your annuity payments I can do-“
“YES I WANT YOU TO SUSPEND THEM BUT ALSO MY CAR PAYMENTS.”
“…Maam, we don’t do car payments here.”
After about 10 minutes of this, the Agent finally said she just wants to suspend her annuity payments and theyll call the people they need to for the car payments…That was almost 30 minutes of my life wasted.
TL;DR: Elderly lady called in wanting to suspend her car payments. Were an annuity company. Wasted 30 minutes trying to explain it to her.