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We need more psychic training

Youngish Guy, probably under 40: “Hey yeah I bought some stuff online a few weeks ago and I don’t know where it is, like they never sent it.”

Me: “Okay, well we can look into that for you. Where is the charge coming from?”

YG: “Idk it’s just a place online, I see stuff I like and then I buy it.”

Me: “… Okay. How much was the charge?”

YG: “Idk it was a few weeks ago, you should be able to see it in my account.”

Me: “Right, I’ve got the account here. I just need to know which charge it is.”

YG: “Can’t you see it? It was like a shirt and some pants.”

Me: “Hmm so all I can see is the names of the companies that charged the account, I’m not able to see what was purchased.”

YG: “Yeah so I saw some things online that I liked, and I bought them, but I don’t have them yet.”

Me: “Did they send you a confirmation email or anything?”

YG: “Yeah, but I get a lot of emails, I don’t know where it is.”

Me: “… Okay.”

YG: “I tried to email them, but I don’t even know how to email them or what the email address is.”

Me: “Okay, so we can try to dispute the charge if you bought it and they didn’t send it, I just need an idea of what the company was or how much or when you made the order, so I know who we’re trying to contact.”

YG: “Yeah can’t you see it there with my account? It was a few weeks ago.”

Me: “… Alright, let me put you on a brief hold and I’ll see what I can find out.”

At this point I’m at a loss. I look through his history, but he doesn’t use the card much and when he does it’s mostly at restaurants. There’s one charge I show about a month ago for a clothing store.

Me: “The last charge I see on here that it could be is $X.xx at [Clothing Store].”

YG: “No, I went to that store with my card, I’m talking about something I bought online.”

I ask if he can look through the charges with me to see if anything looks familiar, and it turns out he can’t log in because he doesn’t know his username and password, so I look that up.

Me: “Okay great, your username is [First InitialMMDDYYYY].”

YG: “Whoa whoa whoa, let me write that down…”

head explodes

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