Ok, my last post here got a lot of responses so I thought I might as well post one of my other stories. Interestingly enough, the best stories always seem to involve porn.
A little background here: when you ordered pay per view back then, the reciever box had to be hooked up to your home phone. That was how your system communicated any PPV to the company. Once a month, around 2 or 3 am, the box would make one 20 second call to report any PPV ordered. If PPV had been ordered and you didn’t have a phone line hooked up, the box would try to make the call, realize it couldn’t and shut off PPV until you hooked up a phone line; everything else would work just fine, though, but when and if you ever hooked the phone line up, it would then report all the PPV saved on it.
It was a typical day when I had a woman who called in because her television bill was higher than expected. I’m not just talking about an extra $20 or $30; she had $250 on her bill that she wasn’t expecting. She was mad and I don’t blame her. She wanted to know how her bill got that high, so I looked it up and, sure enough, someone had ordered porn on her account. I was able to look up exactly which satelite box it was ordered on, how it was ordered and even when it was ordered. Remember how I told you about having a phone line hooked up to the satelite box and PPV? That’s what happened. They ordered PPV back when they first got their service hooked up, then our system tried to make the call and report it. PPV got shut off for that box when PPV couldn’t be reported. 7 months pass and they decided to attach their phone to the satelite box and, suddenly, they get hit with charges from months ago for that old PPV. I was also able to look up exactly which one of the satelite boxes the porn was ordered on and, sure enough, it came from the box in her teenage sons’ room.
That was when the call changed. I mean, she was the typical angry, irate customer when she called. She was mad. After I explained everything to her, she was still mad, but she wasn’t mad at me or my company anymore; she turned her ire to her son. For the rest of the call, after every statement or two, she took a second to yell at her son, telling him things like “We’re selling your stereo, you’re getting a job and you’re paying for this!” “How did you think you were going to pay for this!” and “We can’t pay our cable bill this month, just because you needed to jack off!”
Oddly enough, she never asked to make payment arrangements or even credits. I would have gladly done it for her, but I couldn’t offer those without her requesting them.
submitted by /u/TaraJo
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