Me: Tech Support
Customer: Some unlucky soul
Me: “Hello this is XYZ Technial Support, how may I help you?”
Customer: “My software flew away!”
Me: “Uhm, what?”
Customer: “It flew away! Like, literally!”
Me: “I’m sorry I don’t really understand…do you mean you lost it?”
Customer: “Yes! And it literally flew away!”
Me: “Okay, uhm…could you give me some more explanation of what happened then?”
Customer: “Okay, so…this might sound ridiculous, but I ordered from you guys and received the software on a CD. I wanted to check the package as soon as I got it, so I opened it in front of the post office. Had a look inside to check the CD and all of a sudden, there was this heavy blow of wind, and, well, I had the CD in my hand, it just got blown away. I tried to chase it but I was too slow and then it ended up falling into a sewer. Even if I could’ve gotten it outta there, I think it would’ve been properly scratched and damaged…I’m sorry this must sound really odd.”
Me: *open mouth* “Uhm, this is indeed quite a story, but that’s no problem. I assume you’re calling us to ask for a replacement?”
Customer: “Oh, no, I don’t expect you guys to replace anything, I mean this is totally my own fault, I shouldn’t have opened the package and taken out the CD outside when it’s so windy, it really wasn’t that important, I don’t know what I was thinking…just wanted to share this story with you guys. And maybe you could make the next CDs flight-proof.” [laughs]
Me: [laughs too] “Oh well, thanks for sharing, but you really just called for this? Sorry if I am a bit repetetive here, just making sure.”
Customer: “Nah, it’s fine.”
Me: “Well, I mean, if you give us your order number I can probably just generate a download link for you.”
Customer: “Ohhh…”
You can probably guess how it went from there: I pulled up this person’s details, setup the download access for them and hopefully this guy downloaded the file somewhere outside the tornado zone. Wouldn’t want his house to be blown away.
Seriously, I mean…what the hell? 😀
submitted by /u/Sharuhn
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