I had a call a while back from a client at a new site that had just been built. After the good morning from me I had this.
Client: I want an update on my issue
Me: Certainly, do you have a ticket reference?
Me: Ok, do you know who you spoke to?
Me: Ok, what’s the problem?
C: Excuse me?!?
Me: No, I mean could you explain to me the issue you are having?
C: I don’t want to have to explain it again..
Me: I’m just looking for any corresponding tickets, unfortunately I can’t find anything. May you let me know what it’s regarding?
C: I don’t know. Can I speak to someone else!?!? Although this conversation is very entertaining.
(At this point I was speechless and went silent)
C: Don’t worry I shall call later. Hangs up
It’s amazing how they wanted something fixed but wouldn’t let me know what it was then proceeded to be rude and get angry.