Posting from mobile, etc.
Yesterday was a slow day. We cleared out tickets and no calls were coming in so I was just chillin and working on some blanket patterns. Of course, as soon as I get in the groove of things my phone rings.
Me: me D- drunk (?) old man
Me: Thank you for calling support l, my name is acupsona. Can I have the email on your account?
D: I don’t have one
I get his first and last name and try to an email to put down just so I could finish my ticket but he insists he never uses email.
Me: What can I help you with?
D: Yeah can you tell me who your company is and what you do?
Normally when we get these calls it’s someone seeing a charge on their card from us that they don’t recognize. I proceed to explain that we are a textbook publishing company with online homework platforms.
D: You know I was never any good at math. Do you have math books? What company do your math books go through?
Me: Of course we have math books, and we publish all of our content. We have a math specific homework platform that has a different name, but we own that as well.
D: Oh okay interesting. What’s your company’s name called again? Can you spell it?
I proceed to repeat and respell the company name several times then spend a good amount of time teaching him to pronounce it even though I’ve said it a dozen times by this point.
D: Where are you located???
I give the state name and spell it because he apparently doesn’t know that either.
D: What city are you guys in?
At this point I had almost worn out my mute button and was talking to my supervisor in the background. I repeated this and he shook his head at me.
Me: Unfortunately sir, we are not authorized to provide that information.
D: Well why not?
Me: it’s just our policy sir.
D: Well your apology is stupid.
There was that extra emphasis on the stupid that made me take a deep sigh. Here we go. He proceeded to mumble and slur into the phone that was already staticky so I had to ask him to repeat himself. Twice. After the second time, he screamed “Can you hear me now?” In the phone.
Me: Yes sir, my apologies.
D: How am I supposed to get materials if I can’t speak with them?
Me: Well sir all communication primarily goes through us so I can sub-
D: Why won’t you tell me where you’re located or give me their contact information?
Me: Its just our policy sir, for safety reasons. They don’t have a direct nu-
D: Well that’s stupid, what a stupid fucking policy you’re all fucking stupid.
click.
I managed to stay professional and upbeat for the entire thing and I’m not sure how. Why does this always happen? Do people just dial random numbers and fuck around?
submitted by /u/aCupSona
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