Representative made me cry

Here’s a little back story: my mom had a heart attack on April 7th 2018. She then had triple bypass surgery, but had a stroke either during or immediately after the surgery. All tests showed no brain or heart damage, but she was paralyzed on the right, her dominant side. She’s also a Booger woman and her weight threatened to collapse her lungs so they had to put her on a ventilator through a trach, which she still has. I’m not working because for the past 6 months it’s been “she could come home…” And I’ll be her caregiver when she does.

So I’m paying the bills with her social security, my fiancee takes care of everything else, like food for us and the pets, toilet paper, soap, everything for the house we may need.

My mom had been working at a job for almost a year and earned a 401k that was worth almost $3,000 through a bank that rhymes with Fells Wargo. In order to get that I had to have the POA paperwork approved through the company she was working for.

THAT TOOK FOREVER! It was so incredibly frustrating. One woman from that company told me that the POA would only work if she was dead! I told her it worked for all the banks and utility companies I have, so no, you’re incorrect.

Christmas was approaching and we were getting worried we weren’t going to give the kids much of a Christmas. After everything we were really looking forward to something good.

I had started to lose hope that I was going to be able to get this money before the new year. I also wanted to finish paying off the taxes for that year too.

I called in the beginning of December, I forget the date, but I didn’t expect the woman to tell me that it had been approved.

I broke down and cried for at least 5 minutes. I’m tearing up right now just thinking about it. She was so wonderful about it and she was truly happy to be the one to give me such wonderful news. She was so patient and waited for me to finally be able to talk again.

Thank you to all you call center workers that deal with so much shit every day. You are freaking awesome. I’ve had a couple rude people, but I’ve found that even if I have a problem if I just explain it calmly and am nice about it I get more than I was hoping for.

I got my stepdaughter an iPhone X, and I’m proud of the deal I got on that. My son got a Nintendo switch, some games and another controller for the ps4, and shout out to the guy at gamestop that saved me a bunch of money by switching to Geico.

Edit: changed shootout to shout out because I’m in America.

submitted by /u/caitejane310
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