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Days Inn is covering up a Nazi, Murder-for-Hire Plot! YOU and YOUR COMPANY are complicit!!

So I’ve been lurking on this subreddit for a little while and I have an off the wall story of my own to share.

About 10 years ago I was a Supervisor at a Call Center. We took insurance claims and forwarded them to the respective company’s claims adjuster department. If you’ve ever had to file a claim, anything from Personal Auto to Worker’s Comp, you were probably speaking to a third party Call Center like mine, not your insurance company (doesn’t necessarily have anything to do with the story, but I felt you all might like to know that). Reading through some of these stories made me remember the following call. Don’t know what ever came of this guy afterward, but it was definitely memorable. I remembered I had the recording in my email and since that company has long went out of business, I feel comfortable enough transcribing the recording to share with all of you!

EE is the employee. UH is Unhinged, the caller. ESC is the Escalation Desk guy. ME is me, your humble reddit OP. Any other names you see in this convo are changed unless I say they aren’t. I’m not tryna dox myself or anyone else.

EE: This is {Insurance Company}’s claim reporting service. My name is EE. May I have your name and number in case we’re disconnected?

UH: My last name is Unhinged. My phone number is 555-420-6969.

EE: 6969. And how may I help you today, Mr. Unhinged?

UH: I’m no fan of the New York Giant’s, are you?

EE: *corporate laugh* (you know, the type of fake laugh you give when you want to move things along and you also know you’re being recorded and graded on how polite you are) a *inaudible* fan, sorry.

UH: I don’t wear a Bulova watch, do you?

EE: *corporate laugh*

UH: Now we know what happened to Bulova. Unhinged v. Days Inn, that’s me! (Listening to this now, over 10 years later, this went right over my head. I guess the whole call was so weird and upsetting at the time, that I didn’t notice the weird, upsetting minutiae) And come to find out, you’re the insurer for Days Inn and come to find out, you have a strong interest in the American Hotel Lodging Association, correct?

— There’s no way we could’ve known this. Our company was a 3rd party claim reporting office. We reported for over 200 different insurance companies. We were trained that if someone asked a question like this, we were to agree and continue filing the report.–

EE: *corporate laugh* Yes, sir.

UH: Now a little overlapping, uh, conflict of interest there, wouldn’t ya say? You need my claim number?

EE: Um, this is regarding a previously reported claim sir?

UH: Oh, way back when. It’s all covered up nice and good. You can’t smell any cat stuff. (He really said “cat stuff”)

— At this point, Employee was confused and a little weirded out. She got flustered. I don’t blame her.–

EE: OK, this must be regarding, um, so you want to-

UH: THE DAYS INN! “The Days Inn Nazi Shrine RICO”. Involving the homicide-for-hire of Sara Tokars perpetrated by Days Inn hotel security guard Eddie Lawrence. (names not changed)

EE: *awkward, confused silence* (EE is on mute trying to get a call cubicle neighbor over for help, but they were all on other calls.)

UH: And uh, I was down there for a job interview, flying for Delta. I used to fly for Continental and I have a degree in Hotel Management.

EE: *awkward, confused silence* (still on mute, no help to be seen)

UH: I know Mr. Tish. I know him a little too well. His Uncle Larry dry humped me when I was 11 in Miami.

EE: *longer awkward silence* (yeah, help’s not coming)

— I was in the back during this making copies of some new training materials… I definitely wasn’t in the back slacking off and trying to work as slow as possible so I didn’t have to deal with any customers or supervisor calls… Definitely wasn’t doing that. —

UH: We’re just joking around? Aren’t we? Hello?

EE: *in a really cheerful voice* Yes, sir.

UH: So there it is! Corruption gets easier as you go along, right?

EE: uh..

UH: Right?

EE: *distracted, she’s trying to wave someone, anyone over* Yes, sir.

UH: Even Nazi corruption, huh? I have a degree in Hotel Management, I’m a former pilot for Continental Airlines. I got furloughed from Continental. I worked for GTE, Bank of America, uh, King County Blue Shield in Washington state, I’m a 2 time All-American in swimming. I was drafted by the Philadelphia Eagles football squad and I’m Kathleen Turner’s first husband (I didn’t change this name) the US Navy combat swimmer.

EE: *silence*

UH: And I’m down in Atlanta, trying to get a job flying for Delta Airlines, when Days Inn put up a Nazi Shrine, decorating the entirety of it’s flagship property’s 4th floor. When Tom Metzger (name not changed) said “I remember the good ol’ days in Georgia” I didn’t know Tom Metzger supplied most of the televisions for Days Inn. That’s a lot of televisions.

— EE has given up at this point. I think she’s trying to stay as quiet as possible and hope this guy will just hang up —

UH: And Larry Lakeman and I locked horns more than once. Except his horns were always first, and I lay on the ground with whatever malady Larry Lakeman wanted to perpetrate upon my person. He shot me in the shoulder with a long gun at Dulles, VA in ’78. He cut off my right arm, which was surgically replaced, at a job interview at a Steak & Ale restaurant in Miami. And he became the Head of Special Handling for {Insurance Company}! What are the chances?!

— Cut back to me. In the back. Working hard. Definitely NOT slacking. —

UH: So Good Faith settlement negotiations were pretty much off the table from the start! *He started getting saucy at this point* Now Days Inn, they – naturally they wanna get away with it. (I don’t know what “it” is. The Nazi Shrine? The “homicide-for-hire” that he hasn’t mentioned since? The dry humping?) And it lead to the solving of 68! 6 times 10, plus 8 homicides (Ah, there are the homicides). Perpetrated by the President and CEO of *takes on a southern drawl*, “The good ol’ DAYS INN Georgia”. Now they do remember, “The good ol’ DAYS INN Georgia” and I never got my days in court, now did I?!
EE: *nothing*

UH: Hello?

EE: *nada* (but at this point, it’s too late. He’s on a roll)

UH: Oh it’s all very unsp-

EE: *unmutes* I’m still here, sir. *remutes*

UH: It’s all very unspeakable. What could you do?! Any transaction over $10,000 is monitored by the finance people! Janet Reno (not changed), well she’s from Miami! Mr. Ashcroft (not changed) was very used to beating people up and taking theirs (yes, he said “theirs”) money!

EE: Um sir?! (she’s trying to take control of the call now. It’s too late)

UH: *he has now fully committed to the southern accent* We’s down here already!

EE: Sir!

UH: We’s already down here

EE: Sir, are you supposed to be calling for a claim?

UH: Well I asked you about 5 minutes ago if you wanted my claim number.

EE: So this is regarding a claim the has already been –

UH: You don’t think putting up a NAZI SHRINE IN ATLANTA’S FLAGSHIP UNIT OF YOUR INSURED, DAYS INN, AND MURDERING 68 AMERICANS IS NOT A CLAIM?!?!

EE: Wha-

UH: YOU THINK I’M CALLING TO BULLSHIT HERE?!?!

— Still making copies in the back. I’m not slacking. I definitely want to be in the front fielding escalated calls. Argh! At long last can these copies be finished so I can hurry back to fielding supervisor calls! —

UH: NAZI BULLSHIT FROM {Insurance Company}!! WHAT THE FUCK!!! I’M SURPRISED THEY PAY YOU PEOPLE!! ARE YOU ON A LEASH AND CHAIN?! WITH A COT AND SOME BREAD AND WATER AT NIGHT?! ARE YOU A PRISONER?!

EE: *no answer*

UH: Hello?

EE: *no answer*

UH: YOU ARE! YOU PROBABLY ARE! A PRISONER OF THE NAZI, {Insurance Company}, DAYS INN, LOEWS, BULOVA, RACKETEERING OPERATION FOR HAIL HITLER! *Starts speaking German*

EE: *fed up* OK Sir! I’m going to get a Supervisor on the phone for you! One moment!

— UH is trying to say something, but EE puts him on hold to call the help desk —

EE: *talking to cubicle neighbor* I don’t even know his name! Oh, wait it’s Mr. Unhinged.

EE: *phone ringing* C’mon, Who’s in there? (Help Desk guy and another Supervisor were supposed to be in there, but they were dating, so I suspect they snuck off to some quiet corner to, um, I can’t think of any office euphemisms for sex right now)

EE: *talking to cubicle neighbor* I’m about to just drop him off (as in hand the call over)! Whoever it is so they can hear this crap!

— There was no answer at the help desk. I was making copies. And, the other two were making, um, sex. EE got frustrated and called the Escalation Desk (which was usually for natural disasters and fatalities. I mean technically this call could qualify as both) —

— ESC says he’ll try to find me. Shit. Actually, I was walking really slowly down the hall back to the front at this point. ESC met me there and told me I needed to take this call quick and that it sounded crazy. I spoke to Employee at her desk then asked her to transfer the call to my desk. —

EE: I have my supervisor, OP, on the line that can speak to you regarding this loss. OK, sir?

UH: Yeah, OK, hey OP.

ME: Uh, yes. Hello Mr. Unhinged. My name is OP. I’m the on-call supervisor. What can I do for you, sir.

UH: OH I’m so sad to drive you away from your on-call duties there.

ME: Uh-huh *trying to figure out where this is going*

UH: It’s still unsettled and my, how it got worse before it got better.

— At this point I’m rolling my eyes, because this isn’t regular irate customer. An irate customer would’ve told you why he was mad by now and I could’ve either helped or got him to someone who could help. This is a guy who wants to hear himself talk. —

ME: Uh, OK So what exactl- so this is about a claim you previously filed, sir?

UH: Oh yeah. Including a dismissed lawsuit. With prejudice. Did you pay Mr. Judd Nelson JoBob a lot of money, in Tacoma to get that taken care of like a kitty litter box?

ME: *thinking “did this guy just say something got taken care of like a kitty litter box?”* Um –

UH: The good ol’ days in Georgia, sweet cheeks!

ME: *confused silence*

UH: THE GOOD OL’ “DAYS INN” GEORGIA! Your insured …

— He literally tells the interview story again. I was so stunned, I let him. Why did I let him?! I definitely knew better than to not take control of this call, but it was so bizarre! —

UH: WHEN THE TOKARS RACKETEERING OPERATION! FREDERICK W TOKARS! JUDGE! I DON’T WANNA LECTURE YOU, YOU PROBABLY ALREADY KNOW! YOU PROBABLY BOUNCED IT UP SOMEWHERE ALREADY! PROBABLY TWO OR THREE LISTENING LIKE IT’S SOME RADIO SHOW HERE!

— At this time I was muted and had my desk phone on speaker for ESC to listen to the insanity. So… not two or three others, just one other. —

UH: CORRUPTION! AND MR. TISH IS ON THE BOARD OF THE AMERICAN HOTEL LODGING ASSOCIATION, AND YOU’RE INSURING “THE GOOD OL’ ‘DAYS INN’ GEORGIA”! AND I DIDN’T GET MY DAYS IN COURT MA’AM!

ME: OK, sir. I’m sorry to hear that.

UH: Not really, it’s profitable to be corrupt for Hitler! Apparently! And THANKS TO YOUR LACK OF DUE DILIGENCE, 68 PREVIOUSLY UNSOLVED HOMICIDES, CONDUCTED BY THE DAYS INN NAZI MOB GANG, ARE NOW AND FOREVER SOLVED! ME: *tries to speak*

UH: BUT THEY’RE NOT PROSECUTED EITHER!

ME: *tries to speak*

UH: SO THEY DON’T DO RIGHT ON THE CRIMINAL SIDE! THEY DON’T DO RIGHT ON THE CIVIL SIDE! {Insurance Company} IS CORRUPT! AND THE POOR LITTLE VICTIMS! ON THE SARA TOKARS MURDER?! COMMITTED BY DAYS INN HOTEL SECURITY GUARD EDDIE LAWRENCE?! THE INSURANCE COMPANY PAID ON THAT! $2.5 MILLON TO THE SURVIVORS 4 AND 6 YEAR OLD RICKY AND MIKE TOKARS. AMAZING.

— He goes off about more corruption. You’re probably wondering why I haven’t just hung up on this guy at this point. In this call center, you needed to have a good reason to disconnect on a caller, and this call, while weird and abusive, had not yet risen to the level of warranting a disconnect. As Supervisor, I had to be recorded giving an effort to try to DE-escalate the situation and assist the caller, even though I knew I was not going to be able to help this guy. I was just waiting for him to call me a bitch or the n-word or something so I could have a reason to disconnect. —

UH: 12 WERE CONVICTED OF RACKETEERING! 11 BLACK AND 1 WHITE! A JUDGE!

— Is this it? Is he going to bestow me with the coveted n-word so I can hang up? —

UH: AND JUST LIKE ATLANTA WANTS EVERYBODY TO BELIEVE!

— C’mon racism! Don’t let me down! You owe me! —

UH: THAT’S THE ONLY WHITE GUY INVOLVED, THE JUDGE, AND ALL THE OTHER GUYS, COOKIN’ UP COCAINE,

— Oh, you’re so close! Just say the word! —

UH: SELLIN’ THEIR COUNTERFEIT CONTRABAND

— Just say the word! —

UH: IT’S A NASTY MESS FOR THE TISH FAMILY

— Well, shit. —

UH: THE NAZI JEW TISH FAMILY

— Wait, what??? Um, Antisemitism? I think? It’ll do for now! —

ME: OK, sir? We’re going to release this call now.

UH is still ranting and raving as I disconnect. I sent a message to my Supervisor to cover mine and EE’s asses in the event that he called back to complain he was hung up on.

I did a quick google search before posting this and Sara Tokars was in fact murdered in 1992. It was a murder for hire plot perpetrated by her husband, Fred Tokars and carried out by Eddie Lawrence in front of her two children. It’s a really sad story that I really only skimmed over. Thinking about it, maybe that guy was one of the Tokars kids having a breakdown, but that really wasn’t something I was thinking about at the time. At the time, it was just a crazy word salad, free association rant and I wanted it to end.

If this tale did something for you, perhaps I can spin a couple more of my Call Center yarns; Perhaps the one where the chronic masturbator got caught jerkin’ it on the call center floor? Or maybe the one where the grown man stood in the middle of the aisle and shit himself? Maybe the tale of the employee who brought her sick to work only for him to vomit all over this supervisor the I hated? I’ve got a treasure trove of these stories!

submitted by /u/deka413
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As a matter of fact, I do think that’s disgusting…

Secondhand 911