I worked as a chat agent for a very large, famous tax software. We did both chat and phone support, and I was lucky enough to become one of the chat agents.
I was helping this guy download and install his software onto his Mac, and I had asked him a question.
Me: How’s that download coming?
Customer: black transsexuals
Me: Excuse me?
There was a long pause, followed by the “customer is typing” memo that popped up and disappeared several times, before receiving:
“Oops. Wrong window. The download is stalled at 43% for some reason.”
I wanted to ask what else he was downloading that might be slowing the connection, but I already had a pretty good idea.